Adobe Connect: Trouble getting room to load

If you are experiencing a pause in loading the Adobe Connect screen after user inputs username and clicks join, try these steps:

Step 1: Clear Cache in your Chrome Browser: 
https://confluence.clarkson.edu/display/OITKB/Clearing+Browser+Cache+in+Google+Chrome

Step 2: Enable flash in your Chrome Browser:
https://confluence.clarkson.edu/display/OITKB/Adobe+Connect:+Unblock+Flash+and+Adobe+Connect+plugin

Step 3: Download latest Add In from Adobe Connect:
https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#sa_src=web-messaging

Blog article that may describe your issue:
https://blogs.adobe.com/connectsupport/adobe-connect-meeting-stuck-on-loading-screen/ 

Adobe Connect Meeting Stuck On Loading Screen

Problem: Adobe Connect meeting launched from Adobe Connect application is stuck on loading screen.

Environment:

• Adobe Connect Hosted
• Adobe Connect 10.1 and above
• Windows 10

Resolution:

Deleting Internet Explorer cache and cookies will resolve this issue. Follow the steps mentioned below:

1. Open run box by pressing Windows key and “R” at the same time.
2. Type “inetcpl.cpl” in the run box and hit OK.
3. Click on General tab and under browsing history section click on “Delete”.
4. Under Delete Browsing History window, make sure Temporary Internet files, Cookies and History is checked.
5. Click on Delete and relaunch the meeting room.

Additional Information: 

• You can try launching the same meeting from other web browsers as well if they are available.

Contact Adobe Connect Support directly:
https://helpx.adobe.com/support/connect.html