OIT - Knowledge Base
Student Achievement Services
University Policy Repository
NOTE: For users with granted rights (Privileged)
Main Dashboard: RT at a glance
This page consists of the following...
- 10 highest priority tickets I own
- 10 newest unowned tickets
- Bookmarked Tickets - Bookmark important tickets to reference later
- Quick ticket recreation
- My reminders - you can set yourself reminders
- Quick search - a list of all the queues you have access to
Ticket Page
This page consists of the following...
- Top Navbar -
- Display - Displays all relevant info for the ticket
- History - This is where all of the email/txt communication is kept
- Basics
- People - List of who the ticket owner is, the ticket requestor, and who else is CC'd
- Links
- Jumbo
- Reminders
- Recurrence
- Actions - From this page you can reply, comment, and resolve tickets
- Custom Fields - used to set the urgency and impact it has on the campus/software
- More about the requestors - pulls information from the CU Org Chart
- The Action Tab
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People Page
On this page you can set the requestors, CC's, Admin CC's, and owner of the ticket.
Overview
Content Tools
Activity