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It is often beneficial to provide the OIT Helpdesk with screenshots of your computer to help with the troubleshooting process.  A good screenshot will contain the following key elements:

  • If you are using a web browser - it should show the address bar with the full URL
  • Any specific error messages
  • If there are form fields like a login in screen, have the fields filled out.
  • Include the date & time - this is helpful in checking log files to match up timestamps
    NOTE:  Please let us know if your computer is set to something other than the Eastern Time Zone.

How to take screenshots.

  • Windows: To take a screen on a windows machine simply hit the PrtScn button.  This copies the entire screen to the clipboard and then you can Paste (Ctrl+V)
  • Mac: Press Command+Shift+5, or by navigating to Launchpad > Other > Screenshot.  To paste the image, press Command+V.

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