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Due to COVID-19 restrictions/limitations, please understand that repairs may take longer than normal.  All hardware will be shelved for a 2-3 day quarantine before being worked on by a technician.

The Computer Repair Center is an on-campus resource for the Clarkson Community, servicing in- and out-of-warranty repair for personally owned computing hardware. Professional repair services are provided by on-site Dell certified technicians:

  • Malware and Virus Removal (Not covered under Dell Warranties)
  • Hardware upgrade RAM
  • Operating System Upgrades and Reinstalls
  • Hardware Repair
  • General PC Maintenance

Fees: 

  • Clarkson Faculty/Staff/Student Rates
    • Bench Fee: $20 for initial evaluation
    • Labor Rate: $40 hour
    • Rebuild/Hard-drive replacement: $20 bench fee + $55 flat fee
    • Windows 10 PC Refresh: $20 bench fee + $40 flat fee
    • Data Extraction/Recovery: $20 bench fee + $20 hour
  • Non-Clarkson Rates
    • Bench Fee: $25 for initial evaluation
    • Labor Rate: $50 hour
    • Rebuild/Hard-drive replacement: $25 bench fee + $75 flat fee
    • Windows 10 PC Refresh: $25 bench fee + $50 flat fee
    • Data Extraction/Recovery: $25 bench fee +  $25 hour
  • ALL ABOVE FEES & RATES subject to NYS tax

If you are interested in our services, fill out our request form here.

NOTE: Depending on the type and/or severity of the issue, some units may need to be sent to the manufacturer for warranty repairs which may delay the repair time.


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For support, please contact the OIT Help Desk:

Regular hours (August 22, 2022 - May 13, 2023): 
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Phone & Email Support
Monday – Thursday 7:30am – 7:00pm
Friday 7:30am – 5:00pm

Loaner Equipment Pick-up/Drop Off - CAMP 171A
Monday – Friday 8:00am – 4:30pm


Summer Hours (May 16, 2023 - August 20, 2023):
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Monday - Friday 8:00am – 12:00pm & 1:00pm – 4:00pm

All times are Eastern Time Zone.