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General Training

How to Zoom

*Note: You should not Zoom in from a remote connection. Zoom works best when you are using your own computer or mobile device.

Query Manager Basics


Query Viewer for Academics


The Clearance & Check-in Process


Employer Reimbursement


Legal vs Personal Information


Email Etiquette


Gmail General Settings


Gmail Advanced Settings


Google Drive Basics


Virtual EMS


Google Docs


Google Slides

Google Sheets


Parchment Training

Financial Aid

Outside Scholarship Policy


Student Financials

Tuition Calc, Term Fees, and Criteria


Invoice Process


The Refund Process


NY State TAP


Student Records

Class Schedule and Waitlist


Graduate Student Withdrawals


*updated 2019

GI Bill Benefits and VA Student Management


Transfer Credit


Academic Honors


Incomplete Grades




Study Abroad / Co-op




Transcripts: Official or Unofficial, that is the question