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If you are experiencing a pause in loading the Adobe Connect screen after user inputs username and clicks join, try these steps explained here:

Step 1: Clear Cache in your Chrome Browser: 
https://confluence.clarkson.edu/display/OITKB/Clearing+Browser+Cache+in+Google+Chrome

Step 2: Enable flash in your Chrome Browser:
https://confluence.clarkson.edu/display/OITKB/Adobe+Connect:+Unblock+Flash+and+Adobe+Connect+plugin

Step 3: Download latest Add In from Adobe Connect:
https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#sa_src=web-messaging

Blog article that may describe your issue:
https://blogs.adobe.com/connectsupport/adobe-connect-meeting-stuck-on-loading-screen/ 

Adobe Connect Meeting Stuck On Loading Screen

...

  • You can try launching the same meeting from other web browsers as well if they are available.


Contact Adobe Connect Support directly:
https://helpx.adobe.com/support/connect.html